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Service Quality

Measure the experience you deliver.

Built for clinics, branches and field teams that need simple visit-level feedback and a clear view of quality by location.

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How was your visit today?
Anything we could do better?
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  • Reduce churn
  • Lift satisfaction
  • Improve engagement
  • Validate concepts
  • Track brand health
  • Customer experience
  • People & HR
  • Product
  • Marketing
  • Support
  • Operations

Simple to run, hard to ignore.

Service Quality runs on the same builder and results dashboard as every other NovaReach Quant programme, so there is one tool to learn and one place to look.

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5
question types in one builder
0
accounts needed to answer a survey
1
link to share anywhere

What you get.

01

Visit surveys

Collect feedback after an appointment or site visit with a single link.

02

Star ratings

A familiar one-to-five scale that anyone can answer on a phone.

03

Comment capture

Give people room to explain a low score so you know what to fix.

04

Simple reporting

Averages, distributions and totals without needing an analyst.

Recommend score
Sample data
+42
Promoters 58%Passives 26%Detractors 16%

See the answer as it forms.

Results fill in as each response arrives. Stop when the picture is clear, or keep the survey open and watch the trend.

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How we think about it

Quality is whatever the person in front of you says it was. So ask them.

Latest comments
Sample data
  • Checkout was quick and clear.
  • Delivery updates could be more frequent.
  • Support solved it on the first call.
AI summary: speed is praised; delivery updates are the main ask.

Explore the rest of the platform.

Customer Feedback

Hear every customer, at every touchpoint.

Run satisfaction, recommend-score and post-purchase surveys from one place, then see which moments are winning or losing customers.

Explore Customer Feedback
Employee Pulse

Know how your people are really doing.

Lightweight pulse checks, onboarding and exit surveys that give managers an honest read on engagement without survey fatigue.

Explore Employee Pulse
Market Research

Test ideas before you bet on them.

Validate concepts, pricing and messaging with structured surveys, and export clean data for deeper analysis.

Explore Market Research

Put Service Quality to work.

Create an account, build a survey and share the link. Your first responses can arrive today.

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