Customer Feedback
Hear every customer, at every touchpoint.
Run satisfaction, recommend-score and post-purchase surveys from one place, then see which moments are winning or losing customers.
Recommend score
Sample data
+42
Promoters 58%Passives 26%Detractors 16%
- Reduce churn
- Lift satisfaction
- Improve engagement
- Validate concepts
- Track brand health
- Customer experience
- People & HR
- Product
- Marketing
- Support
- Operations
Simple to run, hard to ignore.
Customer Feedback runs on the same builder and results dashboard as every other NovaReach Quant programme, so there is one tool to learn and one place to look.
Start building5
question types in one builder
0
accounts needed to answer a survey
1
link to share anywhere
What you get.
Latest comments
Sample data
- Checkout was quick and clear.
- Delivery updates could be more frequent.
- Support solved it on the first call.
AI summary: speed is praised; delivery updates are the main ask.
See the answer as it forms.
Results fill in as each response arrives. Stop when the picture is clear, or keep the survey open and watch the trend.
Request demoHow we think about it
The fastest way to keep a customer is to ask what went wrong while you can still fix it.
Overall satisfaction
Sample data
Very satisfied46%
Satisfied31%
Neutral14%
Dissatisfied9%
Explore the rest of the platform.
Put Customer Feedback to work.
Create an account, build a survey and share the link. Your first responses can arrive today.